Legal Specialist

About the role

The Legal Specialist (LS) serves as the primary point of contact between clients and the legal team across the full life of a case from intake and pre-litigation through active litigation.

What you'll do

• Client Communication—Onboarding calls and ongoing client update calls
• Legal Team Coordination—Collaboration with attorney and legal assistant teams
• Medical Provider Communication—Active medical case management throughout the treatment phase
• File Management—Maintaining organized, complete files in preparation for the demand and negotiation phases
• Drafting the Demand—Compiling all supporting documents and drafting the cover letter for attorney review
• Litigation Support—Assisting attorneys with discovery responses, pleadings, deposition and mediation logistics, and trial preparation once a matter proceeds into suit

What we're looking for

The Legal Specialist (LS) serves as the primary point of contact between clients and the legal team across the full life of a case from intake and pre-litigation through active litigation. The role carries core responsibilities spanning both phases: conducting the onboarding call, managing medical case progression, preparing the demand packet for attorney review, and, once a matter proceeds into suit, supporting the litigation team through discovery, pleadings, depositions, and pre-trial case management. As typically the client's first interaction with their legal team, the Legal Specialist establishes the tone and framework for the client relationship, setting expectations for the arc of a personal injury case through both pre-litigation and litigation and the firm's process specifically. 

Throughout the treatment phase, the LS monitors medical treatment progress and bill generation, benchmarking them against applicable insurance coverage limits. Upon a client's discharge from treatment, the LS compiles all bills, records, and supporting materials and drafts the demand packet for attorney review prior to handoff. If a case proceeds into suit, the LS continues to support the file through litigation, tracking discovery deadlines, assisting with responses to written discovery, coordinating deposition and mediation logistics, and maintaining the case file through resolution.

Peer coaching, knowledge-sharing, and cross-functional collaboration within the Legal Specialist and overall Legal/Case Management Team is expected.

Performance Measures (KPIs)

• Volume and quality of client update calls, onboarding calls (OBCs), and demand packets
• KAMBE experience metrics

Client Experience & Communication

• Setting and managing client expectations throughout the lifecycle of the case
• Navigating and de-escalating client concerns as they arise
• Educating and empowering clients to understand their rights and the process
• Delivering the KAMBE client experience standard

What we offer

Armada Law is a values-first firm, and that starts with how we treat our own team. Armada Law aims to be the best place to work for high-performing team members. Armada offers a comprehensive benefits package, including twenty-five days of PTO, 401k with employer contribution, 80% of health insurance premiums paid, CLEs paid by the firm, industry-leading maternity and paternity leave, Armada Thrive program giving each team member access to a personal health and wellness coach, and a Better Every Day monthly reimbursement allowance (gym memberships, coaching, etc.). An experienced team supports our attorneys at every stage, from litigation strategy through trial, so you can focus on what you do best: delivering exceptional legal representation, maximizing case value, and providing outstanding client care.

Qualifications

Growth & Adaptability

• Interest in growing into complex litigation matters (e.g., multi-party claims, contested liability, or catastrophic injury cases)
• Professional certifications (e.g., court interpreter certification, paralegal certification)
• Continuing Legal Education (CLEs)
• Exposure to or interest in other practice areas

Minimum Qualifications

• Minimum of 5+ years of personal injury law experience, with direct, hands-on experience in both pre-litigation and litigation (including discovery, pleadings, depositions, and pre-trial case management)
• Demonstrated ability to learn quickly and adapt in a fast-paced legal environment
• Strong interpersonal skills with the patience and professionalism required for direct client interaction
• Confidence to ask questions

Preferred Qualifications

• Experience with litigation case management or e-filing systems (e.g., SmartAdvocate) and prior trial preparation experience
• Paralegal certification or other relevant professional credential
• Collaborative team orientation with strong written and verbal communication skills
• Intellectual curiosity and a proactive approach to problem-solving
• Ability to engage with empathy and professionalism when working with clients who are distressed or seriously injured
• Creative, client-centered problem-solving, including supporting technology-challenged clients in providing necessary documentation and information

At Will Employment

Employment at Armada Law is at-will. Nothing in this job description constitutes a contract of employment, express or implied, for any specific duration. Either Armada Law or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice, unless otherwise provided by applicable law.

Equal Employment Opportunity

Armada Law is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age (40 or older), disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the South Carolina Human Affairs Law (S.C. Code Ann. § 1-13-10 et seq.).

Americans with Disabilities Act (ADA) / Reasonable Accommodation

Armada Law is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. If you require an accommodation to perform the essential functions of this position, please notify Human Resources. The qualifications, physical requirements, and working conditions described in this job description represent the essential functions of the role; they are not intended to be exhaustive.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Armada Law reserves the right to amend or supplement this description at any time. This description does not create an employment contract.